Student’s satisfaction of the quality of online learning in higher education: An empirical study

Carmen Jiménez-Bucarey, Ángel Acevedo-Duque, Sheyla Müller-Pérez, Luis Aguilar-Gallardo, Miguel Mora-Moscoso, Elena Cachicatari Vargas

Resultado de la investigación: Contribución a una revistaArtículorevisión exhaustiva

Resumen

Higher education institutions (HEIs) have been facing a digital transformation in online learning as a result of the restrictions generated by COVID-19. Therefore, identifying which are the elements that influence student satisfaction will allow HEIs to establish strategies to ensure the quality of the digital transformation. This study proposes a model that measures student satisfaction considering three dimensions: teacher quality, technical service quality and service quality. Then, the impact of each dimension on student satisfaction is estimated using a Partial Least Squares Structural Equation Model (PLS-SEM), and finally an Importance-Performance Map Analysis (IPMA) was performed to identify the improvements that should be made to increase student satisfaction. When analyzing the responses of 1430 students at the School of Medicine, it was found that the quality of technical service should be improved, specifically training, and encouraging teachers to use strategies that allow student participation.

Idioma originalInglés
Número de artículo11960
PublicaciónSustainability (Switzerland)
Volumen13
N.º21
DOI
EstadoPublicada - 1 nov 2021

Áreas temáticas de ASJC Scopus

  • Geografía, planificación y desarrollo
  • Energías renovables, sostenibilidad y medio ambiente
  • Ciencias ambientales (miscelánea)
  • Ingeniería energética y tecnologías de la energía
  • Gestión, supervisión, políticas y leyes

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