Relación entre la evaluación del personal del sistema de salud por sus usuarios y su bienestar subjetivo: estudio transversal

Introduction: This cross-sectional study sought to examine the relationships between the perception of efficiency and quality of the service provided by the staff of the health system with users well-being (satisfaction with life), in the Chilean context. Based on the literature review, we hypothesized that satisfaction with the services provided by the health system would be associated with the well-being of its users. Objective: To determine the relationship between the evaluation of the health system, medical staff, and perceived efficiency, with users subjective well-being. Methods: On a sample of 1,201 respondents (52.4% women, mean age 42.82 years), descriptive analysis, bivariate analysis, and a structural equation model were performed between the evaluation of the health system, medical staff, and perceived efficiency with users subjective well-being. Results: These three variables are positively related to each other and have effects on subjective well-being. Discussion: Health systems also influence the subjective well-being of their users and can be associated with indicators of quality of life. Some implications and considerations related to the Chilean health system are discussed. Also, some of the possible limitations of the study are mentioned. Lastly, the importance of the health systems as part of the state and government functions is discussed.