Identifying weaknesses for chilean e-government implementation in public agencies with maturity model

Mauricio Solar, Hernán Astudillo, Gonzalo Valdes, Marcelo Iribarren, Gastón Concha

Resultado de la investigación: Contribución a los tipos de informe/libroContribución a la conferenciarevisión exhaustiva

8 Citas (Scopus)

Resumen

Evaluating readiness of individual public agencies to execute specific e-Government programs and directives is a key ingredient for wider e-Government deployment and success. This article describes how the eGov-MM model was used to over 30 many Chilean public agencies and to identify specific areas in which each of them should focus improvement efforts. eGov-MM is a capability maturity model, patterned on similar models from the IT and organizational domains; it recognizes 4 leverage domains, 17 key domain areas (KDA) and 54 critical variables, identifies capability levels for each critical variable and KDA and proposes a synthetic maturity level for institutions. The 9-agencies pilot study and the 30-agencies massive study indicate that, in Chile today, the best developed areas are IT-related and mirror exactly those that are pre-requisites for the goals of the 5-years Digital Strategy, and the least evaluated are related to internal processes and human capital management.

Idioma originalInglés
Título de la publicación alojadaElectronic Government - 8th International Conference, EGOV 2009, Proceedings
Páginas151-162
Número de páginas12
DOI
EstadoPublicada - 2009
Publicado de forma externa
Evento8th International Conference on Electronic Government, EGOV 2009 - Linz, Austria
Duración: 31 ago 20093 sep 2009

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen5693 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349

Conferencia

Conferencia8th International Conference on Electronic Government, EGOV 2009
País/TerritorioAustria
CiudadLinz
Período31/08/093/09/09

Áreas temáticas de ASJC Scopus

  • Ciencia computacional teórica
  • Informática (todo)

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