Capability maturity framework for eGovernment: A multi-dimensional model and assessing tool

Marcelo Iribarren, Gastón Concha, Gonzalo Valdes, Mauricio Solar, María T. Villarroel, Patricio Gutiérrez, Álvaro Vásquez

Resultado de la investigación: Contribución a los tipos de informe/libroContribución a la conferenciarevisión exhaustiva

38 Citas (Scopus)


This article describes an IT-based, eGov-centered and capability-driven model for assessing e-government capabilities and maturity of public agencies. It is the result of an initiative of the Chilean government to reinforce its e-government strategy. The proposed model, called eGov-MM (e-Government Maturity Model), has three dimensions (a cube) supporting business processes: information criteria, IT resources, and leverage domains. Changing the traditional and exclusive focus on IT, four Leverage Domains are defined: e-Strategy, IT Governance, Process Management, and People and Organization Capabilities. The Leverage Domains generate a hierarchical structure with a second level named Key Domain Areas. These areas should be measurable and controllable, so they are related to a third hierarchical level, called Critical Variables, allowing the model's elements to be assessed qualitatively and quantitatively. The capability and maturity of these variables associated with the intersection with the other two axes of the cube establish five levels of capability. The proposed model is strongly supported by the international experience and best practices for IT management and has already been field tested.

Idioma originalInglés
Título de la publicación alojadaElectronic Government - 7th International Conference, EGOV 2008, Proceedings
Número de páginas12
EstadoPublicada - 2008
Publicado de forma externa
Evento7th International Conference on Electronic Government, EGOV 2008 - Turin, Italia
Duración: 31 ago. 20085 sept. 2008

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen5184 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349


Conferencia7th International Conference on Electronic Government, EGOV 2008

Áreas temáticas de ASJC Scopus

  • Ciencia computacional teórica
  • Informática (todo)


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