Calidad de atención programa AUGE cáncer cé rvicouterino: Diferencias y similitudes entre usuarias y profesionales

Ximena Concha P. Miriam, Teresa Urrutia S. María

Resultado de la investigación: Article

Resumen

Background: Cervical Cancer (CC) is a GES pathology. Since its implementation, evaluation of the program's quality of care have not been reported. Objective: Determine the perception of the quality of care received and given in the AUGE Program CC of the Servicio de Salud Metropolitano Sur Oriente. Methodology: Descriptive cross sectional study with a group of 364 users and 59 professionals from the three levels of care. To assess the quality of care of users and professionals was used the instrument INCA-AUGE was used. Results: Dimension I: The grade given by users to this program was a 6.3 versus a 5.9 given by professionals. Dimension II: 78% of users perceive a humane treatment, versus a 48% of professionals which perceive that treatment provided is humane. Dimension III: 40% of women consider that the amount of people working in the program is adequate, unlike professionals that only a 15.3% considers it adequate. Dimension IV: 93% of the group of women perceives to be educated about their disease and treatment versus 64.4% of professionals considers it. Dimension V: 80% of users perceived that the program has adequate materials to provide a good care, versus a 5.1% of professionals who consider them appropriate. Conclusion: The evaluation is generally good being professionals more demanding. There have been identified emerging areas for improvement by comparing the perceptions of users and professionals, key figures involved in the evaluation of the quality of care.

Idioma originalSpanish
Páginas (desde-hasta)294-301
Número de páginas8
PublicaciónRevista Chilena de Obstetricia y Ginecologia
Volumen76
N.º5
EstadoPublished - 21 nov 2011

Huella dactilar

Quality of Health Care
Uterine Cervical Neoplasms
Program Evaluation
Therapeutics
Cross-Sectional Studies
Pathology

ASJC Scopus subject areas

  • Obstetrics and Gynaecology

Citar esto

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title = "Calidad de atenci{\'o}n programa AUGE c{\'a}ncer c{\'e} rvicouterino: Diferencias y similitudes entre usuarias y profesionales",
abstract = "Background: Cervical Cancer (CC) is a GES pathology. Since its implementation, evaluation of the program's quality of care have not been reported. Objective: Determine the perception of the quality of care received and given in the AUGE Program CC of the Servicio de Salud Metropolitano Sur Oriente. Methodology: Descriptive cross sectional study with a group of 364 users and 59 professionals from the three levels of care. To assess the quality of care of users and professionals was used the instrument INCA-AUGE was used. Results: Dimension I: The grade given by users to this program was a 6.3 versus a 5.9 given by professionals. Dimension II: 78{\%} of users perceive a humane treatment, versus a 48{\%} of professionals which perceive that treatment provided is humane. Dimension III: 40{\%} of women consider that the amount of people working in the program is adequate, unlike professionals that only a 15.3{\%} considers it adequate. Dimension IV: 93{\%} of the group of women perceives to be educated about their disease and treatment versus 64.4{\%} of professionals considers it. Dimension V: 80{\%} of users perceived that the program has adequate materials to provide a good care, versus a 5.1{\%} of professionals who consider them appropriate. Conclusion: The evaluation is generally good being professionals more demanding. There have been identified emerging areas for improvement by comparing the perceptions of users and professionals, key figures involved in the evaluation of the quality of care.",
keywords = "AUGE program, Cervical cancer, Health program evaluation, Quality of care",
author = "Miriam, {Ximena Concha P.} and Mar{\'i}a, {Teresa Urrutia S.}",
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volume = "76",
pages = "294--301",
journal = "Revista Chilena de Obstetricia y Ginecologia",
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number = "5",

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T1 - Calidad de atención programa AUGE cáncer cé rvicouterino

T2 - Diferencias y similitudes entre usuarias y profesionales

AU - Miriam, Ximena Concha P.

AU - María, Teresa Urrutia S.

PY - 2011/11/21

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N2 - Background: Cervical Cancer (CC) is a GES pathology. Since its implementation, evaluation of the program's quality of care have not been reported. Objective: Determine the perception of the quality of care received and given in the AUGE Program CC of the Servicio de Salud Metropolitano Sur Oriente. Methodology: Descriptive cross sectional study with a group of 364 users and 59 professionals from the three levels of care. To assess the quality of care of users and professionals was used the instrument INCA-AUGE was used. Results: Dimension I: The grade given by users to this program was a 6.3 versus a 5.9 given by professionals. Dimension II: 78% of users perceive a humane treatment, versus a 48% of professionals which perceive that treatment provided is humane. Dimension III: 40% of women consider that the amount of people working in the program is adequate, unlike professionals that only a 15.3% considers it adequate. Dimension IV: 93% of the group of women perceives to be educated about their disease and treatment versus 64.4% of professionals considers it. Dimension V: 80% of users perceived that the program has adequate materials to provide a good care, versus a 5.1% of professionals who consider them appropriate. Conclusion: The evaluation is generally good being professionals more demanding. There have been identified emerging areas for improvement by comparing the perceptions of users and professionals, key figures involved in the evaluation of the quality of care.

AB - Background: Cervical Cancer (CC) is a GES pathology. Since its implementation, evaluation of the program's quality of care have not been reported. Objective: Determine the perception of the quality of care received and given in the AUGE Program CC of the Servicio de Salud Metropolitano Sur Oriente. Methodology: Descriptive cross sectional study with a group of 364 users and 59 professionals from the three levels of care. To assess the quality of care of users and professionals was used the instrument INCA-AUGE was used. Results: Dimension I: The grade given by users to this program was a 6.3 versus a 5.9 given by professionals. Dimension II: 78% of users perceive a humane treatment, versus a 48% of professionals which perceive that treatment provided is humane. Dimension III: 40% of women consider that the amount of people working in the program is adequate, unlike professionals that only a 15.3% considers it adequate. Dimension IV: 93% of the group of women perceives to be educated about their disease and treatment versus 64.4% of professionals considers it. Dimension V: 80% of users perceived that the program has adequate materials to provide a good care, versus a 5.1% of professionals who consider them appropriate. Conclusion: The evaluation is generally good being professionals more demanding. There have been identified emerging areas for improvement by comparing the perceptions of users and professionals, key figures involved in the evaluation of the quality of care.

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KW - Cervical cancer

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KW - Quality of care

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