CajaVecina

The bancarization of chile through corner shops

Juan Felipe Espinosa Cristia, José Ignacio Alarcón Molina

Resultado de la investigación: Chapter

Resumen

The following chapter describes and analyses a Chilean financial inclusion mechanism called CajaVecina. This mechanism was deployed by the Chilean state-owned BancoEstado and falls within the phenomenon known as the Cashless Economy. CajaVecina is a banking correspondent (BC) service that builds upon a dedicated point of sale terminal typically found at small, independent corner shops. Together with the debit card linked to a ‘universal’ sight account, the terminal enables people access to several banking and payment services. The chapter introduces the CajaVecina service and the relative success of its deployment and acceptance across Chile. Our focus it to explore the socioeconomic relationships around CajaVecina, namely how the user, the storekeeper (intermediary) and the bank connect. The sociology of money, of payments and the studies of neo-institutionalism are the basis for the analysis of fieldwork collected from a website designed to collect complaints from the users of the system. (Unless otherwise stated, empirical data in this article draws on public complaints logged and freely accessible at www.reclamos.cl (accessed January 15, 2016).) The conclusion shows that CajaVecina offers a form of financial inclusion considerably different to the services of BancoEstado at its regular retail branches.

Idioma originalEnglish
Título de la publicación alojadaThe Book of Payments
EditorialPalgrave Macmillan
Páginas141-151
Número de páginas11
ISBN (versión digital)9781137602312
ISBN (versión impresa)9781137602305
DOI
EstadoPublished - 1 ene 2016

Huella dactilar

Chile
Financial inclusion
Payment
Complaints
Socio-economics
Debit cards
Web sites
Acceptance
Retail
Neo-institutionalism
Point of sale
Intermediaries
Banking services
Banking
Empirical data
Sociology

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)

Citar esto

Espinosa Cristia, J. F., & Alarcón Molina, J. I. (2016). CajaVecina: The bancarization of chile through corner shops. En The Book of Payments (pp. 141-151). Palgrave Macmillan. https://doi.org/10.1057/978-1-137-60231-2_14
Espinosa Cristia, Juan Felipe ; Alarcón Molina, José Ignacio. / CajaVecina : The bancarization of chile through corner shops. The Book of Payments. Palgrave Macmillan, 2016. pp. 141-151
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Espinosa Cristia, JF & Alarcón Molina, JI 2016, CajaVecina: The bancarization of chile through corner shops. En The Book of Payments. Palgrave Macmillan, pp. 141-151. https://doi.org/10.1057/978-1-137-60231-2_14

CajaVecina : The bancarization of chile through corner shops. / Espinosa Cristia, Juan Felipe; Alarcón Molina, José Ignacio.

The Book of Payments. Palgrave Macmillan, 2016. p. 141-151.

Resultado de la investigación: Chapter

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Espinosa Cristia JF, Alarcón Molina JI. CajaVecina: The bancarization of chile through corner shops. En The Book of Payments. Palgrave Macmillan. 2016. p. 141-151 https://doi.org/10.1057/978-1-137-60231-2_14