A Methodological Proposal for Managing Operational Risk by Integrating Agility

Eduardo Recabarren-Domínguez, Felipe A. López, Fermín Ferriol, Gustavo Gatica

Resultado de la investigación: Contribución a los tipos de informe/libroContribución a la conferenciarevisión exhaustiva

Resumen

Today’s processes are dynamic, in particular how customers purchase products and/or services from financial institutions. Therefore, organizations face the challenge of establishing business strategies focused on the customer and building long-lasting relationships. This implies accelerating the needs of a digital transformation both toward the customer and in internal processes. A framework for risk management, applicable to digital transformation projects, is presented under an agile approach to manage and manage operational risks. Thus, through a methodology based on the application of a set of Scrum best practices, it is integrated into the current risk management tools of a banking institution. The results are scalable and extensible to Financial and Governmental Institutions.

Idioma originalInglés
Título de la publicación alojadaDevelopments and Advances in Defense and Security - Proceedings of MICRADS 2021
EditoresÁlvaro Rocha, Carlos Hernan Fajardo-Toro, José María Riola Rodríguez
EditorialSpringer Science and Business Media Deutschland GmbH
Páginas319-325
Número de páginas7
ISBN (versión impresa)9789811648830
DOI
EstadoPublicada - 2022
EventoMultidisciplinary International Conference of Research Applied to Defense and Security, MICRADS 2021 - Cartagena, Colombia
Duración: 17 ago 202119 ago 2021

Serie de la publicación

NombreSmart Innovation, Systems and Technologies
Volumen255
ISSN (versión impresa)2190-3018
ISSN (versión digital)2190-3026

Conferencia

ConferenciaMultidisciplinary International Conference of Research Applied to Defense and Security, MICRADS 2021
País/TerritorioColombia
CiudadCartagena
Período17/08/2119/08/21

Áreas temáticas de ASJC Scopus

  • Teoría de la decisión (todo)
  • Informática (todo)

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