Towards a state's digital transformation centered in public values through enterprise architecture

Denisse Canete, Romina Torres, Hernan Astudillo

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The administration of the state is carried out by institutions whose mission is to generate public value, typically defined as the collective expectations of citizens regarding the State and its services. Technological advancement has changed the expectations of citizens, promoting programs worldwide to modernize the states through digital transformation. Unfortunately, digital transformation initiatives are not ensuring the balance between the public value derived from the mission of the institution and other public values such as government efficiency. In this work, we propose a framework to direct the digital transformation based on enterprise architecture that aligns and balances the requirements of the digital transformation to all public values that the state entrusts to an institution. We present a case to illustrate that our proposal mitigates the risk of directing and measuring the success of digital transformation based on isolated public values.

Original languageEnglish
Title of host publication2019 38th International Conference of the Chilean Computer Science Society, SCCC 2019
PublisherIEEE Computer Society
ISBN (Electronic)9781728156132
DOIs
Publication statusPublished - Nov 2019
Event38th International Conference of the Chilean Computer Science Society, SCCC 2019 - Concepcion, Chile
Duration: 4 Nov 20199 Nov 2019

Publication series

NameProceedings - International Conference of the Chilean Computer Science Society, SCCC
Volume2019-November
ISSN (Print)1522-4902

Conference

Conference38th International Conference of the Chilean Computer Science Society, SCCC 2019
Country/TerritoryChile
CityConcepcion
Period4/11/199/11/19

Keywords

  • Digital transformation
  • Enterprise architecture
  • Public value

ASJC Scopus subject areas

  • General Engineering
  • General Computer Science

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