Support Systems and Technological Capabilities in Digital Transformation According to the Nature of the Company

Reynier Israel Ramirez Molina, Ricardo Romario Antequera Amaris, Diego Alberto Baez Palencia, Nelson David Lay Raby, Lydia López Barraza

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The evolution of markets has encouraged the use of technologies in different areas; in business and industry, their use has increased since these tools and technologies allow efficient management of resources and generate better products and services; in this sense, the technological capacities allow a correct use of the different elements and technology resources to be able to carry out productive, commercial and management processes, as well as the use of tools such as the support system. This research evaluates the effect of technological capabilities in operations and information technology capabilities in business support systems on the company's digital transformation. Four categorical regression models are estimated, controlling for economic activity, for a sample of companies from different industries. The findings show an influence of capabilities on the propensity for digital transformation and a moderation effect due to economic activity. Information technology capabilities influence service companies, while the digital transformation of manufacturing organizations depends on the technological capabilities in operation with a more significant effect. It is concluded that the development of technological skills, both in operation and in support, serve as inducers of digital business models. However, their adoption will depend on the nature of the firm. Changes in the technological support capabilities further underpin the probability of more extraordinary digital transformation in service, opposite for those who operate the production of tangibles.

Original languageEnglish
Title of host publicationAdvanced Network Technologies and Intelligent Computing - 2nd International Conference, ANTIC 2022, Proceedings
EditorsIsaac Woungang, Sanjay Kumar Dhurandher, Kiran Kumar Pattanaik, Anshul Verma, Pradeepika Verma
PublisherSpringer Science and Business Media Deutschland GmbH
Pages202-214
Number of pages13
ISBN (Print)9783031281792
DOIs
Publication statusPublished - 2023
Event2nd International Conference on Advanced Network Technologies and Intelligent Computing, ANTIC 2022 - Varanasi, India
Duration: 22 Dec 202224 Dec 2022

Publication series

NameCommunications in Computer and Information Science
Volume1797 CCIS
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937

Conference

Conference2nd International Conference on Advanced Network Technologies and Intelligent Computing, ANTIC 2022
Country/TerritoryIndia
CityVaranasi
Period22/12/2224/12/22

Keywords

  • Digital transformation
  • Support systems
  • Technological capabilities

ASJC Scopus subject areas

  • General Computer Science
  • General Mathematics

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