Factores que intervienen en el nivel de ausentismo del personal que labora en un centro de llamado de Barranquilla (Colombia)

Translated title of the contribution: Factors involved in staff's absence from work at a call center in Barranquilla (Colombia)

Margel Parra, Nelson Lay, Karen Payares, Arleth Pareja

Research output: Contribution to journalArticlepeer-review

Abstract

The objective of the present research study is to analyze the factors involved in absence from work by employees, working at a call center in Barranquilla (Colombia). A quantitative correlational methodology and the application of a questionnaire on the various dimensions of absenteeism are applied. The sample consists of 65 subjects who work at the call center in Barranquilla. The results show that there is a significant correlation between absence from work and the socio-demographic variables of age, job position, and length of time working at the call center. It is concluded that work absence levels are high at the call center examined, based on analyzes of risk levels, organizational culture, and engagement, which showed to be highly negative.

Translated title of the contributionFactors involved in staff's absence from work at a call center in Barranquilla (Colombia)
Original languageSpanish
Pages (from-to)77-86
Number of pages10
JournalInformacion Tecnologica
Volume31
Issue number6
DOIs
Publication statusPublished - 2021

ASJC Scopus subject areas

  • Food Science
  • Geotechnical Engineering and Engineering Geology
  • Energy(all)
  • Computer Science Applications
  • Strategy and Management
  • Industrial and Manufacturing Engineering
  • Chemical Engineering(all)
  • Business, Management and Accounting(all)
  • General
  • Agricultural and Biological Sciences(all)
  • Computer Science(all)
  • Materials Science(all)
  • Chemistry(all)

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