Capability maturity framework for eGovernment: A multi-dimensional model and assessing tool

Marcelo Iribarren, Gastón Concha, Gonzalo Valdes, Mauricio Solar, María T. Villarroel, Patricio Gutiérrez, Álvaro Vásquez

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

36 Citations (Scopus)


This article describes an IT-based, eGov-centered and capability-driven model for assessing e-government capabilities and maturity of public agencies. It is the result of an initiative of the Chilean government to reinforce its e-government strategy. The proposed model, called eGov-MM (e-Government Maturity Model), has three dimensions (a cube) supporting business processes: information criteria, IT resources, and leverage domains. Changing the traditional and exclusive focus on IT, four Leverage Domains are defined: e-Strategy, IT Governance, Process Management, and People and Organization Capabilities. The Leverage Domains generate a hierarchical structure with a second level named Key Domain Areas. These areas should be measurable and controllable, so they are related to a third hierarchical level, called Critical Variables, allowing the model's elements to be assessed qualitatively and quantitatively. The capability and maturity of these variables associated with the intersection with the other two axes of the cube establish five levels of capability. The proposed model is strongly supported by the international experience and best practices for IT management and has already been field tested.

Original languageEnglish
Title of host publicationElectronic Government - 7th International Conference, EGOV 2008, Proceedings
Number of pages12
Publication statusPublished - 2008
Externally publishedYes
Event7th International Conference on Electronic Government, EGOV 2008 - Turin, Italy
Duration: 31 Aug 20085 Sep 2008

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume5184 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference7th International Conference on Electronic Government, EGOV 2008


  • Capability
  • E-government
  • Maturity model

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)


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